Reliability. Credibility. Substance. Heart. These are things I hope for from my leader. These are the metrics by which I will evaluate my leader. I will be searching for clues on how they measure up in these areas. And then when it happens…..I’ll have my answer.
There are these moments in life where everything changes and priorities, at least for a short time, all get rearranged. The passing of a close friend or family member, a very sick child, a graduation, a wedding…big life events.
Many times these events are unpredictable. They are almost always uncontrollable. They are rarely flexible. A person is left to react suddenly to a big change. There is a heightened level of stress and anxiety as the human mind is overloaded with new information and a fundamental break from the routine that life normally presents. These things happen to everyone.
They are inevitable.
And then your door swings open and there stands your team member in their moment of crisis and confusion. You’re not sure what is wrong and you are on a deadline.
What you do next is going to have serious ramifications on your ability to lead going forward. Their personal priorities just changed. Your professional priorities have not. There is no time to think through it. The moment has arrived.
Your reaction in that moment is instinctive and a window into your soul as a leader.
And guess what? You may think you are alone in that room with your team member in crisis…
…but you aren’t.
They are all watching, waiting, evaluating your next move. The rest of the team has a vested interest in your response in this moment. They want to know and in the moments that follow…
…they will have their answer.